What is cheating?

To protect our players, we investigate all cheating activities and take measures against all accounts that violate fair play rules, including permanent bans 🙅

The following actions are considered cheating:
- Exploiting in-game bugs (to unfairly advance game progress) - please report bugs to our Support team as soon as you notice them.
- Disclosing account passwords to third parties for profit.
- Installing the game from sources outside of official application stores, e.g. using emulators or jailbreak.
- Using third-party software to manipulate game progress.
- Manipulating your date & time settings ⏱
- Purchasing in-game resources from sources other than the in-game store.
- Using multiple devices to gain unfair advantages.

Cheating often causes major technical issues such as missing events and rewards or even lost progress. Additionally, we reserve the right to withhold support from cheaters who play unfairly.

We always appreciate your efforts to keep the game fair 🤗 If you believe another player is cheating, follow these steps:
1. Take a screenshot of the player’s actions 📸
2. Report it to our Customer Support with a detailed explanation in-game 💬

Sometimes, it might appear that another player is gaining competition points too fast. Don’t worry, it usually happens if other players go offline while playing. After these players regain a stable internet connection, the system updates the rankings at once, causing the sudden increase in points 😊

There is no official or approved external software (free or paid). We never employ the services of third parties to sell in-game resources or alter gameplay ❌

We want everyone to enjoy it to the fullest! Keep your account safe by playing fair 💚